Refund & Returns Policy
Effective Date: 16th April, 2026.
SurplusTractorParts.com (“we,” “us,” “our”) sells surplus and replacement parts for Caterpillar® equipment and related applications. Because many parts are ordered for specific repairs and some items are sensitive to installation, contamination, or programming, returns are subject to the terms below.
1) Return Window
Eligible returns must be requested WITHIN 30 days of delivery. Returns requested after 30 days may be refused.
2) Return Eligibility
We accept returns of eligible items that are:
New, unused, uninstalled, and unmodified
In original packaging with all labels intact
Complete with all included components, manuals, and accessories
Returned with a Return Merchandise Authorization (RMA) issued by us
Items that have been installed, used, altered, disassembled, or damaged after delivery are not eligible for return.
3) RMA Required: How to Start a Return
Before sending anything back, contact us for an RMA:
Email: sales@surplustractorparts.com (mailto:sales@surplustractorparts.com)]
Include: order number, part number(s), reason for return, and photos (required for incorrect/damaged shipments).
Returns shipped without an RMA may be refused, returned to sender, or delayed.
4) Restocking Fee
Approved, customer-initiated returns are subject to a 15% restocking fee.
This fee covers inspection, handling, repackaging, and inventory processing.
No restocking fee is charged if the return is due to our shipping error (wrong item shipped) or a verified defect (see Warranty/Defects below).
5) Non-Returnable Items (Final Sale)
Unless required by law or the return is due to our error, the following items are non-returnable:
A. Electrical & Electronic Parts
Including but not limited to: ECM/ECU modules, control units, sensors, switches, solenoids, relays, electronic displays, harnesses, regulators, and electronic components that have been opened, connected, tested, or installed.
B. Programmed, Coded, or Software-Related Items
Any programmed module, calibration/flash files, software licenses, security-coded components, or items requiring activation.
C. Kits and Sealed Components (Once Opened)
Seal kits, gasket kits, O-ring kits, repair kits, overhaul kits, and any kit that is opened, incomplete, or missing components.
D. Consumables
Filters, fluids, lubricants, additives, adhesives, sealants, paint, thread locker, and similar consumable items.
E. Special-Order, Custom or Made-to-Order Items
Custom hydraulic hoses/lines, fabricated parts, special procurement items, or parts ordered specifically to a serial number/build arrangement.
F. Clearance / Liquidation / “As-Is” Items
Any item marked Final Sale, As-Is, No Returns, Clearance, or Liquidation.
G. Installed / Used Parts
Any part that has been installed or shows signs of use, wear, tool marks, fuel/coolant/oil exposure, contamination, or damage.
6) Wrong Item Shipped / Order Errors
If you received the wrong item due to our error, contact us WITHIN 7 days of delivery with photos of:
The item received
The packaging label
The part number on the item (if present)
Once verified, we will provide return instructions and issue a replacement or refund.
7) Damaged Shipments
If your order arrives damaged:
Notify us within 48 hours of delivery
Keep all packaging and shipping materials
Send photos of the item, the box, internal packing, and shipping label
We’ll assist with carrier claims and resolve with replacement/refund once damage is verified.
8) Return Shipping
Customer-initiated returns: customer is responsible for return shipping and packaging the item securely.
We strongly recommend tracked and insured shipping. We are not responsible for returns lost or damaged in transit.
Original shipping charges are non-refundable unless the return is due to our error.
9) Refunds
After we receive and inspect the return, we will email you the outcome.
If approved, refunds are issued to the original payment method within 5–10 business days after inspection.
Refund amount = item price minus the 15% restocking fee (when applicable) and any non-refundable shipping charges.
If a return arrives used/installed/incomplete or not in resalable condition, it may be refused or subject to partial credit at our discretion.
10) Remanufactured & Core / Exchange Items
Some products are sold as remanufactured (“reman”) units and/or include a core charge.
A. Reman Items
Reman units must be returned unused and uninstalled to qualify for a return (unless the return is due to a verified defect).
Any reman warranty, if offered, is limited to the terms listed on the product page or invoice.
B. Core Charges
Core charges are refunded only after the core is returned and passes inspection.
Cores must generally be returned complete and rebuildable, without catastrophic damage that makes the core non-rebuildable (e.g., severe cracking, missing major components, heavy corrosion, fire damage, or disassembly beyond normal service).
Core return deadlines and eligibility criteria are specified on the product listing or invoice and will control if different from this policy.
Customer is responsible for core return shipping unless otherwise stated.
If a core is rejected, we will notify you with the reason and, when feasible, return the core to you at your expense.
11) Defects / Warranty Claims
If you believe an item is defective, contact us within the 30-day return window (or within the applicable warranty period, if stated on the invoice/product page). We may require:
Photos and/or videos
Serial number/equipment information
Diagnostic notes from a qualified technician
We will determine whether the issue qualifies for return, replacement, or warranty processing. Installation errors, contamination, improper application, or misuse are not considered defects.
12) DIY Repairs/Licensed Mechanic Work Order
Do It Yourself repairs are not valid for warranty or other refunds or returns. Surplus Tractor Parts reserves the right to request a return is accompanied by a Work Order signed by a Red Seal Mechanic/Technician.
13) Contact Us
For returns, refunds, core questions, or support:
Email: sales@surplustractorparts.com
Phone: 1-877-306-2034
Return Address (RMA Required): Will be provided on a Per Return Basis. DO NOT SEND A RETURN IN WITHOUT AN RMA BEING PROVIDED. DO NOT SHIP TO ANY ADDRESSES ON THIS WEBSITE UNLESS INSTRUCTED TO.